Join Our Nordic Team as a Proactive Customer Success & Service Manager
Are you a proactive team player with a passion for cultivating strong customer relationships? Do you thrive on delivering exceptional service and driving positive change? If so, we invite you to join our dynamic team as a Proactive Customer Success & Service Manager.
Position: Proactive Customer Success & Service Manager
We are actively seeking a Proactive Customer Success & Service Manager to join our team. If you're known for your proactive approach, positive mindset, and passion for developing strong customer relationships, we want to hear from you.
While experience in Finance or Enterprise Performance Management (EPM) is advantageous, it's not a strict requirement – we value your proactive attitude and ability to connect with customers.
Working at AIQOS
AIQOS is a leading OneStream Diamond Partner committed to excellence in helping our clients to reach their goals, and our colleagues to grow.
‘Freedom, Diversity, and Responsibility’ are the keywords we want you to envision when thinking of AIQOS. We believe in our people and their ambition to reach the common goal of creating a better situation for everyone involved.
Responsibilities
• Customer Engagement: Take the lead as the primary point of contact for our valued customers, ensuring their satisfaction and building lasting relationships.
• Proactive Solutions: Identify opportunities to enhance and strengthen customer experiences with our systems and services proactively.
• Collaboration: Collaborate closely with customers to understand their unique needs, challenges, and long-term goals.
• Continuous Development: Drive the continuous development and optimization of systems, aligning with evolving customer requirements.
• Expert Guidance: Provide expert guidance and support, addressing customer inquiries and challenges with a proactive mindset.
• Training Initiatives: Lead engaging customer training initiatives to empower users and foster a deeper understanding of system capabilities.
• Cross-functional Collaboration: Work collaboratively with cross-functional teams to implement proactive process improvements and tailor solutions to customer needs.
• Continuous Improvement: Champion a culture of continuous improvement, always striving for excellence in service delivery and relationship-building.
Qualifications
• Proven experience as a proactive service manager or customer relationship manager.
• Exceptional customer service skills with a positive and solution-oriented mindset.
• Outstanding communication skills for effective customer interactions and internal collaboration.
• Ability to anticipate and address customer needs while proactively optimizing systems.
• Experience in delivering engaging customer training programs for enhanced system utilization.
• Collaborative mindset and enthusiasm for driving positive change.
Why Join Us
• Exciting opportunities for professional growth and development.
• A positive and inclusive work environment that values innovation and collaboration. We value mutually respectful cooperation with our clients and our employees; based on trust, knowledge, and teamwork.
• Competitive compensation package and benefits.
• If you are known for your proactive approach and are ready to make a significant impact on customer relationships, we want to hear from you. Apply now and become a key player in our mission to deliver excellence in service and build lasting customer connections.
Do you want to join our team as our new Customer Success & Service Manager?
Please send your c.v. and motivation to Laila.norgaard@aiqos.io.
You can also contact Laila if you have any questions, if you want to learn more about our international company.
